Privacy Policy

Last updated: 24 September 2026

  1. About this policy

Wild Fort Caravans respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, make an enquiry, subscribe to email updates, contact us through Facebook Messenger, or use our Messenger customer-service experience.

  1. Information we may collect

Depending on how you interact with us, we may collect:

• your name, email address, phone number, location and other contact details you provide;
• information submitted through enquiries, newsletter subscriptions, brochure requests, showroom or vehicle-viewing requests;
• your product preferences, travel requirements and information relevant to your enquiry;
• messages, attachments, requests, dates, times and conversation details sent through Facebook Messenger;
• your Messenger platform identifier and profile information that Meta makes available to our Page;
• information about how you use our website, including device, browser, IP address, pages viewed and interactions with our website; and
• information required to respond to a purchase, warranty, delivery, service or other customer enquiry.

You may choose not to provide certain information. However, this may limit our ability to respond to your request or provide a service.

  1. How we collect information

We collect personal information directly from you when you:

• visit or interact with our website;
• complete an online form;
• subscribe to our email updates;
• request a brochure, information or a vehicle viewing;
• contact us by email, telephone, social media or Facebook Messenger; or
• otherwise provide information to us.

We may also receive limited information from service providers that help us operate our website, marketing, customer-service and communications systems.

  1. How we use information

We may use personal information to:

• respond to product, availability, viewing, warranty, delivery and service enquiries;
• provide material you explicitly request, such as a brochure, floor plan or product information;
• arrange or manage showroom visits, vehicle viewings and customer communications;
• send email updates, news, offers or marketing communications where you have agreed to receive them;
• operate, secure, troubleshoot and improve our website and customer-service experience;
• maintain business, customer-service and legal records; and
• meet legal, regulatory and record-keeping obligations.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in an email or by contacting us.

  1. Website technology, cookies and analytics

Our website is hosted through Shopify. Shopify and our website may use cookies and similar technologies to enable essential website functions, remember preferences, understand website use, improve performance and, where enabled and permitted, support analytics or marketing activities.

Cookies are small files stored on your device. You can manage cookies through your browser settings and, where available, through the cookie preferences banner on our website. Disabling certain cookies may affect the way our website operates.

For information about how Shopify handles personal information, please see the Shopify Privacy Policy:
https://www.shopify.com/legal/privacy

  1. Service providers and automated replies

We use carefully selected service providers to help operate our business and website. These may include Shopify for website hosting and forms, Meta for Facebook Messenger, OpenAI’s API for automated Messenger customer-service replies, Cloudflare for internet and security infrastructure, and email or marketing service providers used by us from time to time.

Some Messenger replies may be generated using an automated customer-service system. Message content may be processed through Meta’s Messenger platform and OpenAI’s API to provide this service.

We may disclose personal information to service providers only where reasonably necessary to provide our services, operate our systems, meet legal obligations or protect our business and customers. We do not sell personal information.

  1. Overseas processing

Some of our service providers may store or process personal information outside Australia, including in countries where their systems or support operations are located. Where this occurs, we take reasonable steps to use reputable providers and protect information in accordance with applicable privacy requirements.

  1. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no internet transmission or electronic storage method is completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including customer service, security, troubleshooting, legal and business record-keeping. We may delete or de-identify information when it is no longer required.

  1. Access, correction and deletion requests

You may ask to access or correct personal information we hold about you. You may also request deletion of information where appropriate and subject to our legal or record-keeping obligations.

To make a request, contact us using the details below and include enough information for us to identify your records. We may ask for reasonable verification before acting on a request.

  1. Complaints

If you believe we have not handled your personal information appropriately, please contact us first so that we can investigate and respond.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) at:
https://www.oaic.gov.au

  1. Third-party websites and platforms

Our website or communications may link to third-party websites, social-media platforms or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

  1. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated “Last updated” date.

  1. Contact us

Email: will@wildfortcaravans.com.au

 

Wild Fort Caravans